Frequently Asked Questions

1. Frequently Asked Questions

What are the requirements to rent a vehicle with Miles Car Rental and/or Viajemos.com?

Are all costs included in the amount provided on the site?

Can I use my ATM or debit card to reserve a vehicle?

What is the amount of the deposit?

What happens in cases involving drivers younger than 25? Can you apply some type of discount or avoid charges?

What protection is offered in the rates provided by Miles Car Rental and/or Viajemos.com?

Is there any penalty if I decide to cancel my reservation?

How do I arrive at the vehicle pick-up location?

How does the payment of tolls work, how much do they cost?

Why is the daily rate amount in my final quote higher in comparison to the rate provided in the available inventory?

2. Payment Methods

What Payment methods are accepted?

Can I make the payment of my reservation with someone else’s credit card?

Does Miles Car Rental and/or Viajemos.com accept payment for my reservation in the currency of my country of origin?

Can I use more than one credit card to pay for my reservation?

Do you accept my company’s credit card to rent a vehicle?

Can I use discount coupons towards my reservation?

3. Other Frequent Questions

Does Miles Car Rental and/or Viajemos.com provide children safety seats?

Does the final price include taxes and other rental charges?

Is the deposit a requirement to rent a vehicle?

Why is there is still an amount blocked in my credit card if I have already returned the vehicle?

Is the LDW/CDW insurance (Loss Damage Waiver / Collision Damage Waiver) against accident, theft or collision included in the quoted rate?

Can I cancel or change my reservation on-line?

Can I change my reservation during use?

What is the rental fuel policy?

What type of vehicles does Miles Car Rental and/or Viajemos.com offer?

Who is the main driver?

Can I rent a vehicle for more than 60 days?

What is an additional driver?

Can I make One Way reservations?

Can I rent the vehicle in a location and bring it back in another?

Is there any restriction to driving the rented vehicle to another state?

What happens in toll violation cases?

How can I pay for fines assessed to me during use of the rented vehicle?

What is the procedure if I am involved in a traffic accident with the rented vehicle?

What should I do if I forget something in the vehicle when I bring it back?

4. Terms and Conditions

Can I remove the seats of a rented vehicle?

Can I use the rented auto to tow another vehicle?

If I am the only registered driver, can anyone else drive the vehicle?

Can I bring back the vehicle to a different location than agreed in the rental contract?

What happens if I bring back the vehicle later than agreed?

What happens if the vehicle has mechanical problems?

What is the clause relative to driving the vehicle in unconventional roads?

What is considered a weekly rate?

Will my personal information be shared with other companies?

LOOKING FOR THE BEST RATES LOADING RESULTS LOADING PLEASE CALL US